The Big Listen SHUSH tips from the Samaritans:

  1. "Show you care
  2. Have patience
  3. Use open questions
  4. Say it back
  5. Have courage"

Such important listening guidance.  It's not just applicable to mental health - it's an accessible guide for managers in this essential skill too.  It could equally have been designed as "top tips on how to help your people be their best."  It ties in with so many leadership essentials:  

  • creating a great workplace culture
  • giving honest feedback
  • having development conversations with someone you think is 'under-performing'
  • dealing with a personality clash on the team...

And, as the Samaritans add... you might just save a life too.  Great work from the Samaritans.